support & services
We like to think that everything we do supports our agency customers. Our breakthrough MediaMind platform makes campaign management simple and intuitive.
Our industry-best Analytics provide instant and in-depth insights. Our Rich Media ad formats create unprecedented brand engagement.
But the true mark of our dedication lies in the human services we provide to back up our technological innovation.
With local offices in every major market, we are able to provide full scale support for media agencies, creative shops and publishers.
Please visit our MediaMind Forum and Ask Away any questions you may have. Don't be shy!
MediaMind product support is available for clients 24 hours a day, 365 days a year. Simply call your local office.
If your local office is not in, please call the following number to be directed to a MediaMind product specialist:
You can also email us at firstname.lastname@example.org
24/7. Anywhere. MediaMind’s expert Media Account Management team is always on-hand to ensure your campaign goes smoothly and meets all expectations. From media planning to campaign management to reporting and analysis,MediaMind support is at your service.
Click here for an overview of the Media Process (platform login required).
From strategic planning to custom performance insights, we can help you through the process step by step. Leverage MediaMind’s global presence for success in multinational campaigns. We’ll give you the scalability you need to get your campaign off the ground and the local market expertise to keep it running smoothly.
MediaMind support is available to all our valued customers to assist in account migration, solution roadmap planning and campaign scaling.
From publisher specs to production tips and tricks to research-driven engagement strategy, MediaMind’s expertise is useful for both creative and production services.
Click here for a Creative Process Overview (platform login required).
Look to MediaMind’s Creative Support Services to provide in-depth technical and creative insight, including custom solution planning and execution including support for Clients who are building ads.
MediaMind's production services are also at your disposal for quick and easy campaign scaling, building and developing ads - and our global presence gives you quick access to publisher specifications anywhere in the world. We are experts at working with multimedia assets, including HD video, and complex interactions, including AS3 support.
MediaMind has earned its reputation as the key link between advertisers and publishers. Users can quickly and easily retrieve the exact specs they need from the MediaMind platform. By providing technical assistance and support to publishers, we minimize obstacles and help campaigns launch on time and run as promised.
Our Ad Operations team streamlines and optimizes creative to ensure smooth delivery, and MediaMind Publisher Account Managers are experts in our industry-leading Analytics – giving publishers and agencies alike access to our unique and in-depth performance insights.