DG MediaMind’s IL Office is seeking an Infrastracture Automation Engineer 

Responsibilities: 

• Plan and develop new infra components 
• Find solutions to support new technology  
• Technologically Mentor the team members 
• Support the Automation users 

Requierments 

• Bsc. In computer science or related field
• 2-3 years of experience developing Automation tools
• Knowledge in ASP.Net, JavaScript, C#
• Technological expert
• Experience in working with complex systems
• Understand a complicated and distributed system
• Good personal characteristics that will allow to work with other people
• Problem solver and Creative thinker
• Independent, self learner
• Loyal, dedicated and hard worker

•Write and design test plans
•Execute manual and automatic tests on the product during development and pre-release phases
•Develop automatic tests
•Implement new technologies and infrastructure.
•Share the knowledge with other engineers by writing wiki and by personal training.
Requirements: •At least 2-3 years of experience in QA work on client – server architecture (Internet/Web environment are preferable). 

Requirements :

•At least 2-3 years of experience in QA work on client – server architecture (Internet/Web environment are preferable).
•At least 1 year of experience in Automation development (knowledge of Java, SQL)
•Knowledge of Internet technologies (Browsers, HTML, Databases).
•BA in computer science/other relevant high education – An advantage.
•Ability to understand overall system functionality
•Ability to read, write and speak about technical issues in English
•Highly motivated, autonomous and intelligent
•Problem solver. Creative thinker.

DG Media Mind IL office is Seeking a 2nd Tier Supprt engineer to join Peer39 Group

Responsibilities:

• Provide 2nd  tier support to both internal and external clients, including customized creative solutions
• Troubleshoot and problem-solve common system, process and client issues
• Responsible for system maintenance and ad hock production issue, Liaise between development, product and QA
• Require a wide view and understanding of the system, with the ability to work independently with high availability in case of urgent cases
• Good analytics skill of data and BI
• Provide technical solutions for both internal and external clients for application and system issues
• Master the application and system flow in seek for weak points
• Analyze trends and anomalies within our data and BI
• Monitor and manage system performance
• Work among development, product and QA teams

Requirements: 

• Strong sense of customer service

• Good people skills and teamwork abilities – a Must

• Excellent English – a Must

• Knowledge of Internet technologies: Java Script, Browsers, HTML, Network flow, SQL knowledge – a Must,

•  Solution-oriented and creative thinking

•  Working with server side systems – Advantage

• Unix knowledge – Advantage

We’re looking for a Data Project Manager to oversee data solutions for developing custom advertising products. The position will be responsible for managing data & API projects from inception through kick-off and into deployment. The Data Project Manager will be required to…

• Manage project tasks, schedules, resources, deliverables and queue of reporting requests.
• Facilitate requirements gathering process, accurately scope development timelines and document project specifications.
• Provide assistance with the creation of functional specifications to ensure conformance with project specifications.
• Manage priority of high-level development tasks and priority of bug fixes.
• Organize cross-functional development teams ensuring quality completion of projects on schedule and within budget.
• Own internal and external integration projects, including providing full project management, support of implementation documentation and tracking timelines and deliverables.
• Serve as a key, technical point of contact for internal and external clients.
• Work closely with internal departments to execute go-to-market strategy including Engineering, Product Management, Ad Operations, Sales, and Support.
• Participate in internal projects that help scale the group, implement best practices, and improve methodology.
• Ensure developed product meets defined requirements.
• Lead staff meetings with Development & QA teams.
• Organize communication and presentation of development progress to product owner(s)/stakeholders.
• Respond to urgent production issues, monitor their status, and ensure timely resolution.

What will you need to succeed?

• Degree in industrial engineering and management, Information Systems engineering, or related discipline.
• 5+ years of experience managing projects with demonstrated success in leading complex, cross-functional projects from planning through deployment.
• Experience with SQL-based projects and BI tools (SSIS, SSRS).
• Experience with integrations projects (API, ETL).
• Proficient in Microsoft PowerPoint, Excel, Word and Outlook.
• Superior relationship building skills with the proven ability to influence decisions by customers, and cross-functional team members.
• Written and verbal communications at the highest level – experience with technical documentation, support, and training a plus.
• Ability to manage a team and offer guidance in areas of core competency.
• Ability to understand new technologies.
• Fast learner, detail oriented and creative problem-solver.
• Ability to work independently.

To apply, please send your CV to ukjobs@mediamind.com. Due to the high volume of applications received, we will only make initial contact should you be shortlisted.

What do we need?

• Support both the digital Ad Operations and Sales functions of the business.
• Prepare analytic and insights reports for our clients that clearly communicate relevant findings and media recommendations.
• Assist in creating invoice orders, sales presentations and maintaining the eCRM system.

What will you need to succeed?

• Degree-level calibre, with specialism in a Business related field (economics, mathematics, finance, marketing, advertising etc.) an advantage.
• Expert knowledge of Excel.
• Analytical and detail oriented.
• Able to synthesize large amounts of data, present visually, and identify actionable insights.
• Strong communication skills (verbal and written).
• Ability to work in a fast paced, fluid operating environment.
• Highly motivated, self-learner, and proactive.
• Ability to build strong working relationships with others and an interest in digital marketing

To apply, please send your CV to ukjobs@mediamind.com. Due to the high volume of applications received, we will only make initial contact should you be shortlisted.

Provide Tech-oriented support to internal clients, including customized creative solutions.
Being a knowledge source for internal clients in the various offices of the company (Sales, Account Management).
Special development projects per clients.
Liaise between R&D (Technical knowledge base) and client-facing departments.
Manage the product knowledge base.
require a wide understanding of the MediaMind architecture and business, the ability to work independently most of the time and high availability in case of urgent cases. 

Requirements :

1 + years of experience in Flash (AS2/3 programming) – a Must
Knowledge of Internet technologies:
High level Java Script
Browsers
HTML
ASP/.NET... and other server side scripting languages - Advantage
SQL knowledge – a Must
Solution-oriented and creative thinking
Excellent English – a Must
Good people skills and teamwork abilities – a Must
Project Management abilities & experience – an advantage.

Who are we?
MediaMind, a subsidiary of DG, is a global innovator in digital marketing.  MediaMind enables interactive agencies, advertisers and publishers to manage campaigns across digital media channels, including online, mobile and in-game, and a variety of formats, including rich media, in-stream video, display and search.
Our corporate culture is dynamic and forward thinking, with an emphasis on growth for both our clients and employees.  We’re dedicated to enabling online publishers, agencies and advertisers to create and manage digital marketing content and advertising formats. Simultaneously, we provide our talented employees with the tools they need to continue to grow and succeed in their current roles and careers.  Our employees are our future, and we’re committed to supplying them with the tools they need to make that future bright.
Where are we?
MediaMind, Inc. is headquartered in New York, with offices in Los Angeles, Austin, Atlanta, San Francisco, Chicago, London, Madrid, Paris, Hamburg, Sydney, and product development facilities in Israel.
What do we need?           
MediaMind is seeking a Client Services Coordinator to join our Los Angeles team.
 
Primary Responsibilities:

• Provide multiple levels of support to Client Service Managers which includes but not limited to meeting agendas, meeting recaps and summaries, process timelines and reformatting media plans.
• Manage a base of smaller clients providing various levels of service. 
  • Introduce the MediaMind platform to new clients through training sessions designed to educate the user on MediaMind products, features and best practices.
  • Monitor the set-up and implementation of campaigns for clients who use the MediaMind platform and provide daily phone and email support on technical and non-technical issues.
  • Execute MediaMind processes properly to ensure successful campaign launches.
  • Conduct new and existing client refresher courses to continue the user education process.
  • Troubleshoot and problem-solve common campaign technical, process and client issues.
• Maintain and expand the agency client relationship and notifying the sales team when there are additional business opportunities.
• Maintain strong communication with agency clients and internal team members to keep everyone informed of campaign status, scope or timeline changes and manage client expectations.

 Required:           

• BA/BS degree (minimum requirement)
• Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative
• Strong communication (verbal and written)
• Strong initiative and ability to work well under pressure while maintaining good attitude                                                                                                       
• Detail oriented and the ability to work in a team atmosphere
• Work well independently when necessary and define/manage objectives in a fast paced environment
• Ability to build strong working relationships with others

 Preferred:        

• Min 1 years related experience and/or training in online advertising desired
                           
• An understanding of interactive media and knowledge of emerging technologies
• Basic understanding of video, ad serving, dynamic content solutions, rich media/Flash banner functions

Who are we?
MediaMind, a subsidiary of DG, is a global innovator in digital marketing.  MediaMind enables interactive agencies, advertisers and publishers to manage campaigns across digital media channels, including online, mobile and in-game, and a variety of formats, including rich media, in-stream video, display and search.
Our corporate culture is dynamic and forward thinking, with an emphasis on growth for both our clients and employees.  We’re dedicated to enabling online publishers, agencies and advertisers to create and manage digital marketing content and advertising formats. Simultaneously, we provide our talented employees with the tools they need to continue to grow and succeed in their current roles and careers.  Our employees are our future, and we’re committed to supplying them with the tools they need to make that future bright.
Where are we?
MediaMind, Inc. is headquartered in New York, with offices in Los Angeles, Austin, San Francisco, Chicago, London, Madrid, Paris, Hamburg, Sydney, and product development facilities in Israel.
What do we need?
MediaMind is seeking a Team Lead, Client Services to join our Los Angeles team.
Key responsibilities:

• Manage a team of Client Services Coordinators and Managers with small to top tier, high-profile clients providing various levels of service.
  o    Ensure all campaigns are delivered on-time, on-budget and uncompromised in scope.
  o    Supervise day-to-day resources, one-on-ones and team meetings, etc.
• Develop and train team members
  o    Ensure all team members are following processes and utilizing appropriate templates when necessary.
  o    Responsible for making sure process is being followed, that all of the team’s campaigns are meeting MediaMind’s high service standards.
•  Assign responsibilities for all of teams’ campaigns; prioritize campaigns and individual campaign responsibilities.
• Assist in resolving campaign related issues for team’s campaigns that are escalated.
• Work with Director/Group Manager to assign new accounts to team members.
• Manage team KPI’s and MBO’s.
• Participate in client quarterly business reviews
• Maintain good relationship with other internal departments, provide weekly status updates on accounts and notify the sales team when there are additional business opportunities.
  o    Work with Sales to upsell MediaMind formats, products and custom solutions to media agencies and publishers. Maintain, expand and strengthen agency client relationships.
  o    Work alongside key internal departments to improve and communicate the Mediamind service offering and campaign process.
• Demonstrate an advanced level of understanding of our various product offerings and operational functions; position yourself as a resource and product champion to team members.
• Mentor and train the Client Service Managers and Coordinators and participate in trainings and feedback sessions to team members.
• Be a team player and showing openness to being asked to participate in projects or tasks that may be outside daily responsibilities.

Education:       

• BA/BS degree (minimum requirement)

Experience:              

• 6+ years related experience and/or training in client services, online advertising preferable
• An understanding of interactive media, the advertising industry, and knowledge of emerging technologies
• Basic understanding of video, ad serving, dynamic content solutions, rich media/Flash banner functions
• Must have the ability to prioritize and meet deadlines with demonstrated initiative                                                 
• Demonstrated ability to meet objectives of new clients with urgent campaigns
• Ability to work well independently when necessary and define/manage objectives in a fast paced environment
• Drive to proactively find creative solutions when issues arise
• Demonstrated strong team management and leadership skills
• Positive attitude and ability to maintain excellent internal and external client relationships
• 3‐5 years experience in people and project management, with advertising or creative agency project management experience a plus

Skills:                       

• Passion for team management, problem solving, and client satisfaction
• Detail oriented and extremely organized
• Strong communication (verbal and written)
• Project management skills: ability to manage multiple projects at once                                                   
• Strong initiative and ability to work well under pressure while maintaining positive attitude                                                                                              
• Ability to work well independently when necessary and define/manage objectives in a fast paced environment
• Strong technical aptitude                                     
• Ability to build strong working relationships with others
• Desire to excel in all that you do

Who we are?
Peer39, a subsidiary of DG/Mediamind, is the market leader in providing page level intelligence. Peer39’s semantic targeting system enables buyers and sellers to bring relevancy to every campaign based on the quality and content of webpages. We help our partners sort through network and exchange environments to find the most suitable inventory for their message.
 
Where we are?
 
What do we need?
Peer39 is seeking an Associate Account Manager to join our team at Peer39.
 
Key Responsibilities:

• The Associate Account Manager will work closely with our Account Management, Product and Business Development teams to support our customers and ensure best usage of Peer39 Semantic data.
• Troubleshoot and problem-solve processes and client issues.Work with Account Management teams to ensure consistent communication and level of support for clients.
• On board new clients and educate client’s new team members on Peer39 technology and application to client’s goals.
• Help with RFPs and general client support.
• Help with campaign management, optimization, and bidding strategies.
• Maintain constant communication with clients through product announcements and one-one client relationships.
• Monitor the effectiveness of the system; current and new products: perform data analysis, identify and communicate technical issues to internal teams and clients to ensure daily operations are efficient.
• Collect and distribute success cases to help further client revenue growth.
• Be a team player and willing to participate in projects or tasks that may be outside daily responsibilities.
• Understand our various product offerings and operational functions.
• Help with the evolution of Peer39’s semantic technology.  

 
Requirements:

• 2+ years of experience in a client facing support role at a media agency, search, performance marketing, behavioral targeting, or ad network company within the digital media sector.  
• Undergraduate degree required.
• Strong understanding of online advertising, search and metrics. Strong understanding of the major technology-driven changes and trends affecting the media and advertising industries, and deep knowledge of the digital media buying ecosystem.
• Must have the ability to prioritize and meet deadlines with demonstrated initiative.

 
Skills:

• Exceptional analytical skills.
• Excellent communication, problem solving, and organizational skills.
• Quick learner, independent, and willing to work long hours.
• Demonstrate high attention to detail, and the ability to manage multiple tasks and responsibilities concurrently.
• Proficiency in Excel, Power point and Word, especially in Excel.   
• Exceptional strategic thinking and ability to develop targeting and optimization recommendations to clients.

Who are we?
MediaMind, a subsidiary of DG, is a global innovator in digital marketing. MediaMind enables interactive agencies, advertisers and publishers to manage campaigns across digital media channels, including online, mobile and in-game, and a variety of formats, including rich media, in-stream video, display and search.
Our corporate culture is dynamic and forward thinking, with an emphasis on growth for both our clients and employees. We’re dedicated to enabling online publishers, agencies and advertisers to create and manage digital marketing content and advertising formats. Simultaneously, we provide our talented employees with the tools they need to continue to grow and succeed in their current roles and careers. Our employees are our future, and we’re committed to supplying them with the tools they need to make that future bright.

Where are we?
MediaMind, Inc. is headquartered in New York, with offices in Los Angeles, Austin, Atlanta, San Francisco, Chicago, London, Madrid, Paris, Hamburg, Sydney, and product development facilities in Israel.

What do we need?
MediaMind is seeking a Client Services-Premier Solutions Manager to join our Austin team.
Role Purpose: 
The ideal candidate wants to be part of a world-class creative solutions and client service organization.  In general, the PSM is responsible for supervising the day to day operations and execution of high value, rich media ad campaigns for strategic clients launching on major channels on the MSN Network.

The PSM will serve as the primary liaison between Microsoft Advertising Sales, Creative and Media Agency contacts, flash production artists, testers, internal MS partners and top brand advertising clients – with full accountability in supporting the end-to-end deal execution for complex and innovative Rich Media products.
 
Global Premier Media Group Mission 
To provide world class end-to-end client services, technology enablement and design innovation in supporting globally scalable MSN Premier rich media advertising solutions.

Key Success Criteria
A few key success factors for this role are client and partner satisfaction, cross-group effectiveness, complex deal and issues management, client management and exceptional verbal and written communication.
The PSM will be the main point of accountability for several differing rich media products - driving analysis on operational feasibility and editorial approval with internal partners, playing a key role in evaluating and suggesting changes to creative concepts, and also facilitating pre-sales storyboard requests.  At the end of the day, the PSM will be part of a team who are critical participants in ensuring that MSN delights its customers with industry leading service & innovation!

Essential Experience
Responsibilities include, but are not limited to, the following:

• Interface daily with Sales and Strategic brand clients to drive the end-to-end execution of premier ad products
• Manage all implementation aspects of Premier Media products
• Drive conference calls with creative agencies, acting as a product expert, to discuss creative production process, best practices for design innovation, and technical feasibility
• Make case-by-case go/no-go decisions regarding special client requests for rich media customization
• Serve as a first tier troubleshooter and escalation point for all issues
• Provide timely correspondence to Sales and Clients as appropriate
• Ensure quality by enforcing standard policies and procedures
• Coordinate with team members to manage daily team workload
• Help foster innovation in tool and process development by:
  o   Submitting featured requests for future tool releases
  o   Identifying bugs in the tool set and send to Support
  o   Working with internal trainers to Q/A processes and checklists

Technical /Functional Skills

• Superior written/verbal communication skills
• Able to coordinate multiple rich media campaign executions simultaneously
• Proficiency in Flash, HTML, Javascript and Rich Media assignment and implementation platforms
• Expertise in analyzing data in Excel.  Familiarity with other Microsoft products, product interfaces, competitor's interfaces, or other industry standards/trends is preferred. 
• Industry and education qualifications include 3-5 years experience in the digital advertising field and Bachelors Degree in Business or other related field.

 Education/ Work Experience

• BA/BS degree or equivalent work experience with a focus on Business Administration, Marketing and/or Account Management
• 3+ years working experience
• 2+ years digital advertising/marketing experience
• 2+ years working in a customer service organization
• Online advertising experience required
• Fluent in MS Office Suite: Excel, Outlook, Powerpoint, Infopath, Visio
• Proven ability to:
  o   Multi-task & make decisions under pressure
  o   Understand customer needs
  o   Build ongoing relationships
  o   Impact and Influence Internal and External Partners
• Working knowledge of online advertising technologies required (Flash, Javascript, HTML, etc)
• Knowledge of online advertising products required
• Previous Experience with Workflow Tools (particularly Intuit’s Quickbase) a big plus

Who are we?
DG connects over 11,000 global advertisers and agencies with their targeted audiences through an expansive network of over 14,000 television broadcast stations and web publishers in 90 countries. The Company’s television division utilizes best-in-class network and content management technologies, creative and production resources, digital asset management and syndication services that enable advertisers and agencies to work faster, smarter and more competitively. The Company’s online division, MediaMind, allows marketers to benefit from optimized management of online advertising campaigns while maximizing data driven advertising.  DG serves over 6 million television and radio commercials each year and has 60 billion online impressions served monthly.   DG offers a complete line of production services including digital editing, format conversions and closed captioning as well as services for syndicated programming and corporate duplication.  We specialize in media asset management solutions for order entry and process management including data storage, archiving and cataloging.
 
Where are we?
DG is headquartered in Irving, Texas with offices in New York, Los Angeles, Austin, Atlanta, San Francisco, Chicago, London, Madrid, Paris, Hamburg, Sydney, and product development facilities in Israel.
 
What do we need?
DG is seeking a Creative Development Specialist to join our team, for our online division (MediaMind).
 
Key responsibilities:

• Creative Tool and API training and support for clients
• Capability evangelism and product consultations
• Platform API integration from client FLAs
• Creative Production from PSDs and other files
• Resizes of ad units
• Revisions of ad units
• Compile KPI report for Team Lead
• Other duties as assigned

Qualifications:

• BA/BS Degree preferred.
• Advanced level knowledge of Flash and ActionScript (AS2 and AS3) required; prefer 2-4 years production and troubleshooting experience; other programming languages/knowledge a plus.
• Intermediate level knowledge of HTML5 and Javascript.
• Advanced level debugging/troubleshooting skills.
• Strong communication skills required.  Must be able to maintain excellent internal and external client relationships.
• Proficient at juggling multiple projects; being detail oriented and well organized.
• Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative.
• Must be able to work well under pressure while maintaining good attitude.
• Capable of troubleshooting issues within a tight timeline.                                                                                               

Who are we?
As a global leader in digital advertising solutions MediaMind helps advertisers drive desired consumer response through smart technology. Advertisers and agencies use our advanced solutions to manage campaigns across web, mobile, video and rich media. With our help they apply the value of their data directly to the quality of the customer experience, across all digital touch points, by converging data, consumer engagement and media. The combined strengths of MediaMind and DG make us one of the premier global online and television advertising technology companies.

MediaMind is an organization of people with an unbridled enthusiasm toward the potential of digital. We take pride in passionate and personal leadership and prize independent thinking and self-driven pragmatic accountability. Our corporate culture is dynamic and forward thinking, with an emphasis on growth for both clients and employees.

Where are we?
MediaMind Inc. is headquartered in New York with a large product development facility in Israel and customer support center in the Philippines. We have offices in 41 locations around the globe including Los Angeles, San Francisco, Chicago, London, Madrid, Paris, Hamburg, Sydney, Tokyo, Guangzhou, Sao Paulo, Mexico City, and more.
What do we need?
MediaMind is seeking a skilled Training Manager to join our Professional Services team. This position requires proficient understanding and knowledge of the digital advertising industry and the MediaMind products and the web technologies they are based on as well as in-depth understanding of client campaign management processes.
The Professional Services Training Manager will report to the Director of Professional Services and will work closely with other members of the Professional Services Team during the final phases of client onboarding.  This role will also collaborate with multiple internal departments including sales, account management, product management and product training to design and execute initial and ongoing client trainings for top-tier clients as defined by Sales and clients SLAs. The right candidate should have a passion for training, strong knowledge of the MediaMind platform and process, and commitment to client satisfaction.  
Job duties include:

• Work with Professional Services Director to identify key client training needs
• Work closely with Client Migration Consultant to deliver initial trainings per the agreed-upon timeline  
• Coordinate and execute initial top-tier client trainings post onboarding
• Schedule and maintain ongoing calendar for  monthly client trainings with all identified key clients
• Isolate product gaps or workflow issues and customize resulting training structure, processes and documentation for top-tier clients
• Conduct some new product training sessions in addition to the ongoing training sessions
• Maintain feedback loop with Client Services Management team on client trainings
• Collaborate with Product Management team in designing necessary training materials
• Design and administer surveys gauging client satisfaction with platform, products and trainings
• Be Subject Matter Expert on MediaMind's product suite, keeping up-to-date with all new developments

What will you need to succeed?

• Strong communication, inter-personal and presentation skills both on-site and on the telephone
• Client centered and passionate about customer service excellence
• Demonstrated ability to effectively communicate and teach
• High level knowledge and understanding of interactive media and emerging technologies
• Excellent understanding of the ad serving space
• Thorough understanding of MediaMind Campaign Management process
• 4- year college degree, preferably in marketing, communication or advertising.
• Must have the ability to prioritize and meet deadlines with demonstrated initiative
• Occasional Domestic and International travel may be required

Who are we?
MediaMind, a subsidiary of DG, is a global innovator in digital marketing. MediaMind enables interactive agencies, advertisers and publishers to manage campaigns across digital media channels, including online, mobile and in-game, and a variety of formats, including rich media, in-stream video, display and search.
Our corporate culture is dynamic and forward thinking, with an emphasis on growth for both our clients and employees. We’re dedicated to enabling online publishers, agencies and advertisers to create and manage digital marketing content and advertising formats. Simultaneously, we provide our talented employees with the tools they need to continue to grow and succeed in their current roles and careers. Our employees are our future, and we’re committed to supplying them with the tools they need to make that future bright.
Where are we?
MediaMind, Inc. is headquartered in New York, with offices in Los Angeles, Austin, Atlanta, San Francisco, Chicago, London, Madrid, Paris, Hamburg, Sydney, and product development facilities in Israel.
What do we need?
MediaMind is seeking an Account Executive, Publisher Sales to join our San Francisco team.
Account Executive, Publisher Sales West Coast achieves sales objectives by working with new and existing MediaMind customers.  The ideal candidate will identify marketplace opportunities, prospect and engage new clients, and develop proposals to publishers and networks.   The account executive will help supply-side customers improve the value of their inventory by using various MediaMind services and products.
Responsibilities:

• Achieving assigned sales targets
• Prospecting and developing new client relationships within the West Coast region
• Consulting with clients on business issues and research design
• Developing innovative proposals and delivering strategic sales presentations
• Making actionable and insightful recommendations for new products, extensions, or enhancements
• Resolving sales or delivery issues

Requirements:

• 5 to 7 years experience in an online sales, online advertising and/or direct marketing sales capacity; experience with ad serving technology sales preferred
• Outstanding written and oral communication skills
• Superior business and negotiation skills
• Ability and willingness to travel to various locations in the west coast region
• Bachelors or advanced degree

Additional Information: 

• Eligibility for quarterly bonuses based on both sales and individual performance.
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

Searching for a company to jumpstart your career?

Find your Niche with MediaMind.

Job Description

The Support Agent/Trainer is an important role in the MediaMind Cebu organization which will be responsible for the training and development of the internal and external communications of the Support organization. In addition to having a high level of English the trainer will learn the industry terms and players, regional cultural differences and various MediaMind products in order to be able to provide relevant examples when training.

When not training, the Agent/Trainer will be available to take support calls and answer emails/issues.

The Support Agent/Trainer must be flexible in their schedule to be able to accommodate the 24/7 shift nature of the support organization.

Responsibilities and Duties

• Plan and implement a Communications Development Program for MediaMind Cebu employees
• The Communications Development Program includes:
  • Training employees on how to communicate to clients correctly
  • English development (Grammar & Vocabulary)
  • Speech development
  • Phone support training
  • Culture training
• Monitor external communications
• Product training
• Answer support calls and emails from clients
• Document and maintain Support Knowledge Base

Qualifications

• At least 1yr experience in Customer Support role
• At least 1yr experience in a Training role
• Knowledge of Internet technologies:
  • Should be able to read and write HTML
  • Other programming languages - an advantage
• Familiarity with marketing– an advantage
• Excellent English – a must
• Good people skills and teamwork abilities

Be A PART of our talented team of web developers as we make advertising history.

Send your comprehensive resume at ph.jobs@mediamind.com today.